1. Introduction
At NeuroMelody, we strive to provide high-quality digital soundscapes and services. This Return & Refund Policy outlines the conditions under which refunds may be granted and the process for requesting them.
As our products are digital and immediately accessible upon purchase, refunds are only offered in specific circumstances detailed below. By purchasing from website , you agree to the terms outlined in this policy.
2. Eligibility for Refunds
We offer refunds only under the following conditions:
Technical Issues: If you are unable to access a purchased soundscape due to a technical error on our end, and the issue cannot be resolved within a reasonable timeframe.
Duplicate Payments: If you accidentally make multiple payments for the same item, we will issue a refund for the duplicate charge.
Defective Content: If a purchased soundscape is incomplete, corrupted, or significantly different from the product description, a refund may be granted upon verification.
Refunds are not provided in cases where the issue arises due to user error, device incompatibility, or a change of mind after purchase.
3. Non-Refundable Items
Due to the nature of digital products, refunds will not be issued under the following circumstances:
Change of Mind: Refunds are not granted if you decide you no longer want the product after purchase.
Incorrect Purchase: If you mistakenly purchase the wrong soundscape, we cannot provide a refund.
Downloaded or Used Content: If the digital product has been accessed, downloaded, or used, we cannot process a refund.
Failure to Read Product Description: We encourage users to carefully review product details before making a purchase, as misunderstandings regarding features or functionality do not qualify for a refund.
4. Refund Request Process
To request a refund, please follow these steps:
Submit a Request: Contact us at info@neuromelody.com with your order details, including the purchase date and reason for the refund request.
Verification: Our team will review your request and verify whether it meets our refund criteria. Additional information or screenshots may be requested.
Processing Time: If your request is approved, the refund will be processed within 5-10 business days through the original payment method.
Refund requests must be submitted within 14 days of the purchase date. Requests received after this period may not be eligible for review.
5. Order Cancellations
As our products are delivered digitally, orders are typically processed immediately after purchase. Therefore, cancellations are only possible if the order has not yet been fulfilled.
If you need to cancel an order, please contact us as soon as possible at info@neuromelody.com. If the digital product has already been delivered, a cancellation will not be possible.
6. Chargebacks & Disputes
We encourage customers to contact us first before initiating a chargeback or payment dispute. Our team is available to resolve any issues promptly.
Unauthorized chargebacks or fraudulent refund claims may result in account suspension and restriction from future purchases. If a chargeback is filed without contacting us first, we reserve the right to contest the claim with the payment provider.
7. Exceptions & Special Cases
In exceptional circumstances, such as a system-wide failure or other unforeseen technical disruptions, NeuroMelody may offer refunds outside of the standard policy. Such cases will be reviewed individually.
Refund approvals in special cases remain at our sole discretion. Customers will be informed if additional information is needed to process the request.
8. Contact Information
For refund inquiries or assistance, please reach out to us.
Address: Urocza 27, 30-418 Kraków, Poland
Phone: +48 793 833 580
Email: info@neuromelody.com
